FLENS Model

FLENS Model

Views performance support as a sequence of filters and lenses that successively focus the performer on the performance target

Addresses both the outcome (performance target) and the process

Nice conceptual model, but does not suggest how to design for PS

Misses the point that to meet the business imperative, there may need to be very little focusing / filtering

In many cases, erroneously suggests narrowing choices, information, knowledge - when competent performance may in fact require expanding such elements while simply directing the goal.